Terms of Service

About these terms

These terms cover your use of cmbhvac.agentsandbox.work and the service visits, estimates, installations, and memberships that come from it. By using the site or scheduling service, you agree to them.

CMB HVAC LLC is a licensed Utah contractor (Utah license 12883822-5501), serving the Wasatch Front from 3146 N Fairfield Rd STE3, Layton, UT 84041.

Website content is general information

The articles, guides, and service descriptions on this site are general information about heating, cooling, and water heater — not a diagnosis of your specific system or instructions for repair. Systems are dangerous: pressurized lines, fuel gas, high voltage, and refrigerant are involved. Always have a licensed technician evaluate your equipment.

Emergencies

If you smell gas, or a carbon monoxide alarm sounds, leave the building and call 911 or your gas utility from a safe place — they respond around the clock, and any safety emergency is theirs first. Our website and online booking are not monitored around the clock; the fastest way to reach us is to call (385) 865-6749 during customer hours (Monday–Friday 7 AM–6 PM, Saturday and Sunday 8 AM–noon), and online requests are handled as the office reopens.

Using this website

You're welcome to read, link to, and share our pages. You may not interfere with the site's operation, attempt to break into it, or scrape it in ways that harm its availability. The content, design, and job photographs on this site belong to CMB HVAC LLC — please don't republish them without permission.

Estimates, quotes, and pricing

This website does not list prices. Pricing comes in a written estimate prepared for your home after a technician evaluates the work. An estimate states its own validity period; work is performed at the fixed price on an approved estimate except for scope changes, which we quote and you approve before we proceed.

Promotions we advertise (like a free service call with completed work) apply on the terms stated when you book or on the estimate itself.

Scheduling, access, and your home

Arrival windows are estimates — we call or text ahead if a technician is running behind. Please provide safe access to the equipment and work area, secure pets, and clear access to the spaces we'll work in.

Our technicians treat your home the way we'd want ours treated — drop cloths down, shoes covered, and a cleanup before we leave. If we can't safely access the work, we may have to reschedule; when a trip charge would apply, it's disclosed before you confirm the appointment.

Payment

Payment is due as stated on your invoice. We accept major credit cards — Visa, Mastercard, Discover, and American Express — along with the other payment methods listed on your invoice. Card details are handled by our payment processor at the time of payment, not stored by this website.

We understand things happen; if a balance slips, call us and we'll work with you. Accounts that remain seriously past due may be referred for collection as permitted by Utah law.

Warranties

New equipment carries the manufacturer's warranty, and we pass it through to you and help with registration and claims. Our workmanship is warranted for the period stated on your invoice. Warranties cover defects in materials and workmanship in the systems we installed or serviced.

Things warranties don't cover:

• Misuse, neglect, or missed maintenance the equipment requires
• Repairs or alterations made by someone other than us without our approval
• Damage from freezes, floods, fires, power surges, or other events beyond anyone's control
• Pre-existing conditions that weren't part of the scope we quoted

Maintenance membership

Membership benefits — the visit schedule and what each plan includes — are defined in your membership agreement and apply to the equipment listed on it while the membership is active. Benefits have no cash value and aren't transferable unless we agree in writing. Renewal and cancellation follow the terms of that agreement; call the office any time and we'll walk you through them.

Equipment, materials, and delays

Manufacturers and suppliers occasionally change availability or discontinue models. If that affects your job, we'll tell you promptly and offer comparable options for your approval before anything changes. We may also decline work we can't perform safely or that would violate code or manufacturer specifications.

Limitation of liability

To the maximum extent permitted by Utah law, CMB HVAC LLC's liability arising from services or from this website is limited to the amount you paid for the service giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that can't be limited under applicable law, including your rights under Utah consumer-protection statutes.

Photographs and reviews

We photograph work for service records and warranties. We'll always ask before using a photo of your home in our marketing, and we'll never condition service on you leaving a review — when we ask for one, we're asking for your honest opinion.

Disputes and governing law

These terms are governed by the laws of the State of Utah. Most problems are solved with a phone call — please contact us first at (385) 865-6749 or team@cmbhvac.com and give us the chance to make it right. Formal disputes are handled in the state or federal courts located in Utah.

Changes to these terms

We post the current version of these terms on this page with the effective date. Changes apply going forward and don't rewrite the terms of work already completed.

Contact us

CMB HVAC LLC — 3146 N Fairfield Rd STE3, Layton, UT 84041 · (385) 865-6749 · team@cmbhvac.com. Our Layton shop is not a storefront. We travel to customers; please call or book online.